Privacy Policy

1. Introduction

Pendula ("we", "us", "our") is committed to handling personal data responsibly and in accordance with Singapore's Personal Data Protection Act 2012 (PDPA). This Privacy Policy explains what personal data we collect, how we use it, how we protect it, and the rights available to you in relation to your data.

This policy applies to all personal data collected through our website at pendulaas.site, through our enrolment process, and through any direct correspondence with Pendula. For questions about this policy, write to us at [email protected].

2. Data We Collect

2.1 Information You Provide

When you submit an enquiry form, enrol in a programme, or contact us directly, we may collect:

• Full name
• Email address
• Telephone number (if provided)
• Any information you include in a message or correspondence

2.2 Information Collected Automatically

When you visit our website, we may collect limited technical data such as browser type, pages visited, and time of visit through analytics cookies. This data does not identify you personally unless combined with other information you have provided.

2.3 Legal Basis for Processing

We process personal data on the basis of your consent (for enquiry submissions and optional communications), for the purpose of fulfilling our contractual obligations to enrolled participants, and where we have a legitimate interest in operating our educational programmes and corresponding with enquirers.

2.4 Data Retention

Enquiry data is retained for up to 12 months from the date of contact. Participant enrolment data is retained for up to 3 years after programme completion, for administrative and programme improvement purposes. We do not retain data beyond the period necessary for the purpose for which it was collected.

3. How We Use Your Data

Personal data collected by Pendula is used exclusively for the following purposes:

• Responding to enquiries about our programmes
• Processing enrolments and managing participant cohorts
• Communicating information about upcoming cohort dates to those who have enquired
• Sending programme materials and follow-up notes to enrolled participants
• Improving our programmes based on participant feedback

We do not sell personal data to any third party. We do not use personal data for advertising or third-party marketing purposes.

If you have provided your contact details and wish to stop receiving communications from us, write to [email protected] and we will remove you from our correspondence list promptly.

4. Data Protection Measures

We take reasonable technical and organisational measures to protect personal data from unauthorised access, disclosure, or loss. These include:

• Storing personal data on access-controlled systems
• Limiting access to personal data to staff with a direct operational need
• Using HTTPS encryption on our website
• Reviewing our data handling practices regularly

In the event of a data breach that may affect your personal data, we will notify the Personal Data Protection Commission (PDPC) where required under the PDPA and will inform affected individuals where the breach is likely to result in significant harm.

5. Cookies

Our website uses cookies to remember your preferences and understand how the site is used. Essential cookies are necessary for basic site functionality. Optional analytics and preference cookies may be enabled or disabled via our cookie consent banner. Full details are set out in our Cookie Policy.

6. Your Rights Under the PDPA

Under Singapore's Personal Data Protection Act, you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete personal data
• Withdraw consent for the use of your personal data (where processing is based on consent)
• Request that we cease using your personal data for marketing or direct communications
• Lodge a complaint with the Personal Data Protection Commission (PDPC) at www.pdpc.gov.sg if you believe your rights have not been respected

To exercise any of the above rights, write to [email protected]. We aim to respond within 10 business days.

7. Third-Party Links

Our website may contain links to external resources, including Singapore government publications and public-sector websites. We are not responsible for the privacy practices of those sites and recommend that you read their privacy policies independently.

8. Children and Minors

Pendula's programmes are designed for adults aged 40 and above. We do not knowingly collect personal data from individuals under 18 years of age. If you believe we have inadvertently collected data from a minor, please contact us at [email protected] and we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. Updates will be posted on this page with a revised "Last Updated" date. Continued use of our website or services after an update constitutes your acceptance of the revised policy.

10. Contact

For all data protection enquiries, write to:

Pendula
200 Cecil Street, #15-02
Singapore 069546
[email protected]